Sellers be warned, Amazon seems really upset with those who violate its drop shipping policy. There was another reminder to sellers of his policy on Friday.
In January, Amazon updated its drop shipping policy page, and as we discovered at the time, it can irritate buyers if they feel like they ordered something from one marketplace and ended up receiving it from a seller in another marketplace.
In its May 14 announcement, Amazon said it had (again) updated its Drop Shipping Policy page “to provide additional details about our policy and to help you comply with the policy”.
Amazon wrote in part:
When a customer sees packaging and invoices / receipts showing a seller other than you or Amazon, they may be confused about how their order will be fulfilled and who to contact if they have any problems or questions.
If you intend to use a drop shipper to fulfill orders, you must always:
- Make an agreement with your supplier that they will identify you (and no one else) as the seller of the records of your products on all delivery notes, invoices, outer packaging and other information contained or provided in connection with the products
- Remove any packing slips, invoices, outer packaging, or other information that identifies an external drop shipper before shipping the order
- Be responsible for receiving and processing customer returns of your products
- Follow all other terms of your seller agreement and applicable Amazon policies.
The full announcement can be found on Amazon Seller Central. Obviously, Amazon is worrying – consider yourself warned.
Ina Steiner is co-founder and editor of EcommerceBytes and has been reporting on e-commerce since 1999. She is a widely cited marketplace selling authority and author of Turn eBay Data Into Dollars (McGraw-Hill 2006). Her blog was featured in the book “Blogging Heroes” (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to email@example.com.